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What You Agree to When You Use 388com

These terms set out how your account works, what we expect from you, and what you can expect from us. Access to 388com is available where local law permits, and using our platform means you have read and accepted these conditions.

Account EligibilityJazzCash & Easypaisa PolicyRaast Transfer RulesJurisdiction ConditionsAccount Conduct
388com What You Agree to When You Use 388com
LEGAL QUERIES AND CONTACT

How to Reach Us on Legal or Policy Matters

If you have a question about these terms, need to dispute a transaction, or want to request a copy of your account data, our support team handles policy queries directly. Reach us through live chat, email, or the in-account help form. We aim to respond to formal policy queries within one working day.

Team online

Live Chat

Open the chat widget from your account dashboard. Policy and payment queries are handled by the same team — no separate queue for legal questions.

Email Support

Send your query to our support address listed in the account help section. Include your registered account ID so we can locate your record quickly.

In-Account Help Form

Log in and use the help form under account settings. This route keeps your query tied to your account record and speeds up verification steps.

DATA SECURITY AND ACCOUNT CARE

How We Handle Your Data and Account Security

Account security and data handling sit at the centre of how 388com operates for Pakistan. Your payment details — JazzCash account numbers, Easypaisa wallet IDs, Raast handles — are never stored by us in retrievable plain text. Transfers go directly through each payment network's own secure channel.

Data Retention

We keep account records for as long as your account is active and for a statutory period after closure. You can request a summary of the data we hold by contacting support via live chat or email.

Cookie Policy

We use session and preference cookies to keep your account state between pages. You can adjust cookie settings from your browser; blocking session cookies will affect login persistence on mobile.

Payment Security

JazzCash, Easypaisa, and Raast transfers use each network's own encryption layer. We do not see or store your wallet PIN at any point in the deposit or withdrawal flow.

Requesting Changes

To update your registered name, phone number, or linked wallet details, raise a request through the in-account help form. Wallet name changes require a re-verification step before the next withdrawal clears.

Questions About Your Rights and Account Terms

Straight answers to the legal questions we hear most often from account holders in Pakistan.

Account access is open to individuals in regions where local law permits online account activity of this type. It is your responsibility to confirm that access is allowed from your jurisdiction before registering.

Yes. Contact support via live chat or the in-account help form and request a data summary. Include your registered account ID so we can locate and compile your record without delays.

A name mismatch on a withdrawal triggers a manual verification step. Our team will contact you through your registered email to confirm identity before the funds are released to your wallet.

Submit a closure request through the in-account help form. Your data is retained for a statutory period after closure as required under applicable rules, then deleted from active records.

We notify account holders of material changes via email or an in-account notice before they take effect. Continuing to use the platform after that notice counts as acceptance of the updated terms.

Raise a dispute through live chat or the help form within seven days of the transaction date. Provide the transaction reference number shown in your account history so we can trace the payment quickly.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.